Privacy Policy
Last updated: May 2026 · Effective for all users of softechpillar.com and related services.
1. Information We Collect
We collect information you provide directly — name, phone number, email address, device details and service requirements — when you fill our contact, booking or audit forms. We also automatically collect basic technical data such as IP address, browser type and pages visited for security and analytics purposes.
2. How We Use Your Information
We use your information to: respond to your service inquiries, process hardware repair bookings, send service updates and booking confirmations, improve our website and services, send relevant newsletters (only if you subscribed), and comply with legal obligations. We never sell your personal data to third parties.
3. WhatsApp & Email Communication
When you submit a form, we may contact you via the phone number or email provided to follow up on your inquiry. By submitting a form, you consent to being contacted regarding your service request. You can opt out at any time by replying to our message.
4. Data Storage & Security
Your data is stored on secure servers protected by industry-standard encryption (SSL/TLS). We implement access controls, rate limiting and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
We use cookies to enhance your browsing experience, remember your preferences and analyse site traffic via Google Analytics. You can control cookie settings through our cookie consent banner. Essential cookies required for site functionality cannot be disabled.
6. Third-Party Services
We use trusted third-party services including Google Analytics (analytics), Google Maps (location), Razorpay/Stripe (payments, if applicable) and WhatsApp Business (communication). These services have their own privacy policies and we encourage you to review them.
7. Your Rights
You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, withdraw consent for communications at any time, and lodge a complaint with the relevant authority. To exercise these rights, contact us at prateek@softechpillar.com or amarsinghbisht6@gmail.com.
8. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for 3 years for warranty and dispute purposes. Newsletter data is retained until you unsubscribe.
9. Children's Privacy
Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us: